The closing ceremony of the IHG Academy 2023 was hosted today at the Tapai Campus, City University of Macau. Rector Jun Liu, General Manager Chan Kit of Crowne Plaza Macau, Director of Human Resources Cordelia Lei from Holiday Inn Hotel Macau, and Executive Associate Dean Li Xi of the Faculty of International Tourism and Management attended the event.
The IHG Academy, organized by the InterContinental Hotels Group (IHG), has been held for three consecutive terms and is one of the industry-academia collaboration education projects between City University of Macau and the industry.
The IHG Academy, organized by the InterContinental Hotels Group, has been held for three consecutive terms and is one of the industry-academia collaboration projects between CityU and the industry. The curriculum is designed by IHG and incorporates exceptional educational resources and experienced speakers from IHG's affiliated hotels, including Crowne Plaza Macau, Holiday Inn Hotel Macau, and Intercontinental Zhuhai. The program aimed to provide students with practical and professional courses to help them acquire knowledge and skills, improve their professional skills and leadership. This term’s IHG Academy offered a variety of courses, covering topics such as “problem solving and service recovery”, “leadership behavior skills”, and “the arts of customer service skills”. Students who complete the course will have the priority to take part in internships.
In his speech, Rector Jun Liu expressed sincere gratitude to the InterContinental Hotels Group (IHG) for their support for students’ development and admiration for their dedicated efforts in talent cultivation and sustainable development of the hotel industry. Rector Jun Liu congratulated students who successfully completed this course. He continued to discuss how through this program, students have significantly improved their understanding of industry culture, hotel management, service skills, team collaboration, and cross-cultural communication. Rector Jun Liu hopes that students will apply what they have learned in practice, contribute to the development of the tourism and hotel industry in Macao, the Greater Bay Area, and the country, and looking forward to continuing their close cooperation to jointly cultivate more outstanding talents to serve the industry.
On behalf of the InterContinental Hotels Group, General Manager Chan Kit congratulated all the students who successfully completed the program and encouraged them to seize the opportunity to participate in internships. She hopes that students will face the challenges with perseverance and never give up, and to gain more professional knowledge and industry experience during their studies and internships.
Through a video message, General Manager Liu Jiayuan from the Intercontinental Zhuhai congratulated the students on embarking on a new chapter of learning and practical experience. He encouraged students to make full use of the knowledge they have learned in school, maintain their passion and curiosity for learning, and create more memorable service experiences in their professional careers towards success.
Afterwards, General Manager Chan Kit presented graduation certificates to the students to commend their efforts and outstanding performance.
Guests attending the graduation ceremony included Leong Ka In, human resources manager, and Zhang Yanzhu, training management of Crowne Plaza Macau, FITM program coordinator Wang Xin, and student representatives.
